Student Support

Whatever the difficulty is that you are experiencing, you are not alone. There are many ways that we can help you, both from inside, and outside of school. Whatever it is that's bothering you, please find someone you can talk to. That is the first step towards making things better. Don't suffer in silence.

CEOP Reporting

CEOP helps any child or young person under the age of 18 who is being pressured, forced or tricked into taking part in sexual activity of any kind. This can be something that has taken place either online or in ‘the real world’, or both. The CEOP Safety Centre has clear information and advice on what can be reported to CEOP, the reporting process and what will happen if you do decide to make a report. You can visit the CEOP Safety Centre and make a report directly to CEOP by clicking the Click CEOP button.

If you are experiencing online bullying or something else online has worried you please speak to an adult you trust, or you can talk to Childline at any time on 0800 1111 or at

Help in school

Heathfield offers all kinds of support from staff mentors to professional counselling. Here's a list of some of the support available via your tutor, year head or Mrs Patmore (in fact any member of staff would help you, so find someone you are comfortable talking to). See your planner and/or the posters around site for more details.

An LSA Staff mentor can meet you once a week during tutorial. They can provide a listening ear, or help with things like organisation.

We have two staff who specialise in supporting students who self harm. They have a drop in clinic and also see students on a 1:1 basis.

Teaching staff mentors usually support year 10/11, and their main role is to provide a helping hand through the GCSE years.

The school clinic is run by the NHS school nurses weekly on a Thursday. You can book an appointment through your Year Head, or via the SafeHub (next to student reception). If you prefer, you can drop in to the clinic when it's on, they meet in the SafeHub Meeting Room in the science corridor on Thursday lunchtimes.

NHS staff run the school clinic and are available to talk with students about any issue, from bullying to ingrown toenails, or sexual health. NHS school nurses are trained to discuss healthy teenage relationships and at at Heathfield they are able to give the c-card to students in year 9-11 at the clinic. The c-card is an established somerset initiative which enables students to get free condoms at various places in town. Before giving the c-card, the school nurse will discuss healthy relationships and choices. The school nurse team are also on Facebook and Instagram.

You can find most of the Heathfield Safeguarding Team in the Safe Hub via Student Reception, we wear a blue lanyard.

You can email us on:

Parent Info

Parent Info is a website for parents, covering all of the issues amplified by the internet. Its newsfeed function enables schools and family-focused organisations to host and share expert advice and information through their own websites. Parent Info is a collaboration between NCA-CEOP and Parent Zone.

Parent Zone are the experts in digital family life. They provide support and information to parents, children and schools, working globally to help families navigate the internet safely and confidently.

NCA-CEOP is the Child Exploitation and Online Protection Command of the National Crime Agency, reaching over five million children and young people a year through its Thinkuknow education programme and regularly conveys its vital online safety messages to over 145,000 practitioners (such as social workers, teachers and police officers) registered to their network, who cascade these messages directly to children and young people.

Click here to view the Parent Info Feed.

Help out of school

The following services are run externally. We have checked these as far as possible, but we are not affiliated with them. This means that you can contact them without the school knowing. Sometimes it's helpful to get some support before you feel like letting people know. 
Although we have tried to ensure that these resources are as safe as possible, we have no control over the content of these external sites. If you have any concerns over the content of these pages, please contact the site directly, we would also be grateful if you could alert the school.
Mental Health
A List of Mental Health Apps and Websites

A bank of resources available to help with a number of mental health issues.


An online resource providing self-help information, community programs and workshops in British Columbia, resources for parents, caregivers treating anxiety disorders

The British Association of Anger Management

Anger management resources and support.

Anxiety Coach

If you struggle with panic attacks, chronic worry, social phobia, generalized anxiety disorder, phobias or obsessive compulsive disorder, this site might help. Mrs Patmore has a copy of the accompanying book if you would like a look.

Calm Harm App

Calm Harm is an award winning app that provides tasks to help you resist or manage the urge to self-harm

Child and Adolescent Mental Health Services (CAMHS)

Mental health support for young people, accessible via a referral from your GP, school or other. See the website for further information.

Depression Alliance

Depression Alliance is a charity for people with depression. It doesn't have a helpline, but offers a wide range of useful resources and links to other relevant information.

Eating Disorders Association

Has a youthline for young people affected by eating disorders.


Worried about your Child's Behaviour or Mental Health? HappyMaps has reliable resources recommended by parents and professionals


HOPELineUK is a specialist telephone helpline service staffed by trained professionals who give non-judgmental support, practical advice and information to

  • children, teenagers and young people up to the age of 35 who are worried about themselves
  • anyone who is concerned about a young person

They will listen to you in confidence and try to help you deal with your own suicidal thoughts or cope with someone else who may be feeling this way

In Charley’s Memory

In Charley’s Memory is all about making mental health matter for young people. We work to support not only the individual, but the network of people around them.


Kooth is a digital mental health and wellbeing company working to provide a welcoming space for digital mental health care, available to all.


Free online education to help adults to identify and understand children and young people with mental health issues is available at the new E-portal for adolescent mental health.

MindFull is a service for 11-17 year olds, providing support, information and advice about mental health and emotional wellbeing; helping you to overcome life's ups and downs and feel confident and happy about who you are.

The Mix

Worried about your mental health, or a friend's? Get support and information specially for young people from The Mix.


A self-help site designed to help you think about emotional problems and work towards solving them.

Papyrus UK

PAPYRUS (0800 068 4141) is a voluntary organisation supporting teenagers and young adults who are feeling suicidal.

The Samaritans

Talk to The Samaritans any time you like, in your own way, and off the record – about whatever’s getting to you. You don’t have to be suicidal.

A moderated site that offers straightforward advice on self-harm.

See, Hear, Respond | Barnardo's

Barnardo' provide a range of services to help and support families across the UK.

Students Against Depression

Students Against Depression is a website for students who are depressed, have a low mood or are having suicidal thoughts. Bullying UK is a website for both children and adults affected by bullying.

What not to do if a child is self harming.

A video about supporting your child if they are self harming.

Young Minds

Young Minds want to see a world where no young person feels alone with their mental health, and all young people get the mental health support they need, when they need it, no matter what.

Young Somerset

Young Somerset is the largest youth work charity in Somerset and their mission is to put young people first.

Their aim is to work with young people, encouraging them to take responsibility for themselves and become actively involved in shaping the communities in which they live.

Youth Access

Youth Access will put you in touch with local services that offer information advice and counselling.

Suicide Bereavement
Barnardo's Mandela Project

Bereavement therapy and group work for young people affected by domestic abuse. Currently only accessible via referral.

Help is at Hand

A resource for people bereaved by suicide and other sudden, traumatic death.

NHS Suicide Support

A support and advice page for individuals affected by suicide.

ROAR - Relax, Open, Accept, Receive

A Peer Support Group for Young People bereaved by suicide (age 14yrs +).

Somerset Suicide Bereavement Service

This is a service to support anyone in Somerset who has recently been bereaved by suicide.

Grief Encounter

Providing free, professional and specialist bereavement support services for over 15 years.

Drugs and Alcohol

For youngsters aged 12-20 who have been affected by someone else’s problem drinking.


This provides advice on talking to children and young people about drugs and alcohol. It has links to other sites including (information videos for parents).

Drinkaware Trust

Funded by the drinks industry this site contains accessible up to date information, tips and tools about alcohol and sensible drinking; and has a section for parents called ‘talking to under 18’s’, which has other useful contacts and websites.


Free and confidential advice for those affected by drugs.

Look Out For Your Mates

Look Out For Your Mates is about giving people information so that they are able to make safer choices when drinking alcohol. It is aimed at people aged 16-24 who live in Somerset.

Hidden Harm in Young People Project

HHYPE is a specific group programme for 12-15 year olds in Somerset who are affected by a parent, carer or older siblings or close family member’s alcohol or drug dependency.

Somerset Drug and Alcohol Partnership (SDAP)

SDAP is a strategic group of public sector organisations who work together to implement the national drugs and alcohol strategies in Somerset. The work of SDAP contributes to realising the ambition of the wider health and wellbeing strategy of Somerset for ‘people to live healthy and independent lives, supported by thriving and connected communities, with timely and easy access to high-quality and efficient public services’.

Parental Support
Internet Matters

A site aimed at parents to help keep children safe online.


Support for parents of troubled teenagers.

Battle Scars

Resources and support useful for parents, carers and families of students who self-harm.

GetSet Self-Referral Form

Get Set is the new Early Help Initiative to support families with children aged 0-19. Parents, Children and Young People can self refer.

Younger Parents Groups

If you are pregnant or you are a parent or career aged 22 or under, or if you know someone who is, we would like to invite you to attend our Younger Parents groups.

Surviving Teenagers

Parenting support for teenage challenges. Surviving Teenagers Today delivers workshops focusing on parenting solutions for teenage challenges for any parent of a pre-teen or teenager and is a great opportunity to network with other parents.

Sexual Health
Somerset and Avon Rape & Sexual Abuse Support

Confidential specialist support for women and girls who have experienced rape or any kind of sexual assault or abuse at any time in their lives.

Wanting 2BU

Support group for students and families of young people exploring their sexuality.

Marie Stopes International

Centres, contraception and abortion advice.

Brook Advisory Centres

Free advice on sex and contraception to under 25s.

LGBTQ+ Information and Support Lines

A list of LGBTQ+ Specific Information and Support Organisations.

Internet Safety
Childnet International

Childnet International is a non-profit organisation that works with others to help make the internet a great and safe place for children.

Safer Internet Centre

The UK Safer Internet Centre, where you can find online safety tips, advice and resources to help children and young people stay safe online.


Mermaids supports transgender, nonbinary and gender-diverse children and young people until their 20th birthday, as well as their families and professionals involved in their care. We also currently offer web chat support to students up to the age of 25.

Sexuality aGender Toolkit

Sexuality aGender is a toolkit that enables a broader, more useful set of conversations with all types of young people.

Intercom Trust Transgender Guidance

This is a shared resource, hosted for convenience and accessibility by Intercom on our website. Working in partnership, Intercom and Devon and Cornwall Police and Cornwall Council (Children Schools and Families Service) and Head Teachers in Cornwall have produced a ground-breaking new Guidance document for schools and families. It is a detailed survey of the needs of Transgendered Children and Young People who are transitioning while still at school.

NHS Change4Life Campaign

This is part of a wider campaign to make healthier lifestyle choices for an individual and their family.

Teenage Health Freak

Health information for teenagers.

Domestic Abuse
Barnardo's Mandela Project

Bereavement therapy and group work for young people affected by domestic abuse. Currently only accessible via referral.

Taunton Women's Aid

Taunton Women’s Aid is an independent registered charity which provides support for women & children affected by domestic abuse. This includes supporting & enabling women & families to develop the skills & awareness to help them recover from their experiences of domestic abuse, building confidence & self-esteem & learning about "healthy" relationships & friendships.

Sexual Abuse
Somerset and Avon Rape and Sexual Abuse Support

SARSAS provides support to people who have experienced rape or any kind of sexual abuse at any time in their lives.

SARSAS: What is Sexual Consent Guide

A short guide to Sexual Consent.

The Somerset Phoenix Project

A joint project between Barnardo’s and SARSAS, The Somerset Phoenix Project is a service who work only with children, young people aged 1-18 years who have experienced any form of sexual abuse.

Report Abuse in Education

Young people and adults can contact Report Abuse in Education on 0800 136 663 or email

Sexual Harassment, Assault and Rape Helplines

A list of resources and helplines to aid in supporting victims of Sexual Harassment, Assault and Rape.

Special Needs Resources
Legal resources for persons with Special Needs

Legal resources and advice for persons with Special Needs

Creating a home where your child can thrive with a disability

Creating a home where your child can thrive with a disability.


Teaching resources for Special Needs

Young Carers
Somerset Young Carers

Do you help or look after someone in your family? Is this because they are ill, disabled, or have problems with drugs or alcohol or their mental health? You might be doing the shopping for them, or the cooking, or housework. Perhaps you help them wash or dress? Or maybe you spend time cheering them up. Whatever it is you do, it means that you can call yourself a “Young Carer” and it also means that we may be able to help you.

Somerset Big Tent

Somerset Big Tent is a Voluntary Community Social Enterprise alliance helping children and young people build their wellbeing, facilitated by Young Somerset.

Rise Above

Rise Above aims to build emotional resilience in individuals aged 11 to 16 by equipping them with the skills and knowledge they need to make informed decisions, and help deal with the pressures of growing up. It tackles topics that young people are most concerned about, such as puberty, relationships, alcohol, self-harm, smoking, contraceptive choices, drugs, body confidence, peer pressure and mental health.


Practical advice on bullying and staying safe.

Somerset Choices

Find information on local services to help children, young people and their families. is owned and run by YouthNet UK, a registered charity and is aimed at young adults. It covers a range of issues including drugs and alcohol, sexual health and relationships, health and wellbeing and money matters. is produced by The DIPEx Charity. Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. It features real-life accounts of issues.


ChildLine (0800 1111)is a private and confidential service for children and young people up to the age of nineteen. You can contact a ChildLine counsellor about anything - no problem is too big or too small. Calls are free and won't show up on your phone bill.

NHS Self Help Booklets

A broad range of self-help booklets on a range of topics relevant to both students and parents.

Childnet International

Childnet International is a non-profit organisation that works with others to help make the internet a great and safe place for children.

Safer Internet Centre

The UK Safer Internet Centre, where you can find online safety tips, advice and resources to help children and young people stay safe online.


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